Frequently Asked Questions
How do I book your items and services?
Submit a quote request here and we will be in touch with pricing, availability, and provide a link to book.
Only a 30% deposit is required to book, and then the remaining balance won’t be due until 7 days before your event.
How far in advance should I book my rentals?
For larger events like weddings/graduations/etc, we recommend booking about 2-3 months in advance. Having said that we are often able to accommodate smaller orders as last minute as the week of.
Do you accept cash/checks/credit/debit cards?
We do accept cash, we also accept credit cards (Visa, Discover, Mastercard, American Express), Apple Pay, Google Pay, Venmo, PayPal and Cashapp via our online payment link, which is emailed to you once you book.
When is payment due?
The first 30% of your invoice is due at booking, you will receive a payment link for the deposit. The remaining will be due 7 days before your event. We will email a reminder the week before your event before this payment is due.
Is my deposit refundable?
No, your 30% deposit is not refundable. This amount is paid to reserve your items so that nobody else can have them on the day you need them. Even if you no longer need the items, we provided the service of holding these items so that they couldn’t be used for other events.
What is your cancellation policy?
Cancellations are allowed at any time before your event. A partial refund of 50% will be given if the total balance has already been paid. The 30% deposit, however, is nonrefundable.
Do you require rental minimums?
No, we do not require rental minimums. There is no party too small to book a reservation!
What is your delivery window? How long do I get to keep the items?
We will let you know based on your event date what our current delivery availability is.
When do you charge extra for delivery?
Our delivery fee is a flat rate for the first 10 miles from our base, and then a standard mileage rate for each additional mile, but can increase depending on the size of the order, distance, or complexity of delivery. Most orders will qualify for the flat rate if within 10 miles of our warehouse. Common scenarios requiring an additional fee are stairs at the delivery location, obstacles or mud puddles, or long distance from the parked truck. We should be made aware of these issues during the request for quote. Distances longer than 20 miles from our base may be subject to a long distance mileage rate for each additional mile past the flat rate zone.
Why do I have to pay a damage fee?
The damage waiver fee covers any repairs and maintenance on our equipment due to normal wear and tear that accrues during rentals, such as stains, rips, scuffs, or broken pieces. It is equal to 10% of the total rental before delivery and additional services. This is a standard industry fee, and ensures that you are receiving clean and undamaged items for your event. It also ensures you don’t have to stress about keeping the items pristine while in your possession. We take a lot of pride in how beautiful our items are and believe that this quality is worth the extra small fee.
The damage fee does not cover lost or stolen items, or total destruction of items beyond repair. In these scenarios, we will provide you with an invoice to cover the cost of the missing/damaged item(s). The invoice will be for market value of the item(s) minus the damage waiver fee already paid.
Is the damage fee refundable?
No, the damage fee is not refundable and can not be waived. It is minor fee and exists to cover small repairs. Even with the fee, our prices are still very affordable within our industry.
Can I make changes to my order after I’ve signed the contract?
Yes, you can make changes to your order at any time before final balance is paid, if inventory or services is available. Items or services can even be removed from the contract once deposit is paid, but only 50% refunds will be given due to the 50% deposit being used to reserve these items, preventing them from being used in other events.
